Frequently Asked Questions
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      1. SBS Manager® Applicant Support
      2. Frequently Asked Questions

      How do I clear my browser's cache?

      Sometimes you may need to force your browser to fetch the latest version of a website instead of loading it from the browser's cache. How you do this depends on your computer and browser, but we have some tips to help you.

      Note: Clearing your browser's cache may log you out of websites where you were previously logged in automatically.

      "Hard Reload"

      Before clearing your browser's entire cache, there is a less disruptive method to fetch the current webpage from the server. If this does not work, we recommend proceeding to clear the cache as described below.

      For Windows Computers with Chrome, Firefox, or Edge: Press Ctrl+F5 on your keyboard (If this is not enough, try Shift+F5 or Ctrl+Shift+R).

      For MacOS Computers with Chrome or Firefox: Press Shift+Command+R on your keyboard.

      For MacOS Computers with Safari: Unfortunately, there is no simple shortcut for forcing a hard reload in Safari. Instead, press Command+Option+E to clear the cache, then hold down Shift and click Reload in the toolbar.

      Clear cache – Windows computers

      Chrome:

      1. Open Chrome on your computer.
      2. Click More at the top right.
      3. Click More tools, then Clear browsing data.
      4. Select a time range at the top. Select All time to clear everything.
      5. Check the boxes next to Cookies and other site data and Cached images and files.
      6. Click Clear data.

      Microsoft Edge:

      1. Select Settings and more > Settings > Privacy, search, and services.
      2. Under Clear browsing data, choose what to clear.
      3. Select a time range in the Time range drop-down menu.
      4. Select the types of data you want to clear, such as Browsing history, Cookies and other site data, and Cached images and files.
      5. Select Clear now.

      Clear Cache – MacOS Computers

      Chrome and Brave:

      1. Click the settings icon for Google Chrome at the top right of the browser window.
      2. Select Settings.
      3. Select History and click Clear browsing data.
      4. Ensure that Cached images and files is checked.
      5. Select All time to clear all cache.
      6. Finish by clicking Clear data.

      Safari:

      1. Open Safari, click Safari in the menu bar at the top left.
      2. Click Preferences.
      3. Select the Advanced tab.
      4. Enable Show Develop menu.
      5. Open Develop in the menu bar at the top right.
      6. Click Empty caches.

      Firefox:

      1. Go to History > Clear Recent History.
      2. Select All history from the time range menu.
      3. Click the arrow next to Details and ensure that only Cache is checked.
      4. Click Clear now.